Data Architect
2 months ago
This exciting opportunity is part of the Global Technology Infrastructure & Operations team at McDonald's, where our mission is to deliver modern and relevant technology that supports the way our company works. We provide best-in-class foundational technology products and services, including Global Networking, Cloud, End User Computing, and IT Service Management. Our goal is to always provide an engaging, relevant, and simple experience for our customers.
Key Responsibilities- Ensure the quality, accuracy, and usability of McDonald's IT Service Management Configuration Management Database.
- Set the Common Services Data Model standard for McDonald's and help govern processes related to this data.
- Define and maintain configuration management policies, procedures, processes, and standards.
- Participate in routine governance activities as it pertains to CSDM and data within the ServiceNow platform.
- Work with internal and external stakeholders to understand product demand and help manage CMDB and platform data requirements.
- Define data flow architecture for configuration management and other ServiceNow platform data.
- Help maintain the CMDB maturity roadmap.
- Build Data Engineering solutions to support Data Warehouse and critical business metrics.
- Define Data Engineering best practices and guidelines.
- Work with other architects to design data engineering solutions.
- Facilitate engineering discussions across the organization.
- Participate in an inclusive, energetic, and highly multi-functional team.
- Communicate ideas effectively, verbally and in writing, to a wide range of audiences.
- Willingness and ability to live the McDonald's values every day.
- Ability to collaborate with engineers, product managers, data scientists, and analysts on mission-critical data needs.
- 5+ years of professional hands-on experience with ServiceNow Common Service Data Model, data architecture, CMDB design, administration, development, and operation.
- Detailed knowledge of ServiceNow platform and hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, and Automation).
- ITIL Foundation or above certification.
- Experience leading the design/implementation of configuration-driven, scalable, reliable services and big data workflows/pipelines using EMR, Kafka, Spark, Hive, Airflow, or equivalents.
- Knowledge of JavaScript, Python, API integration, and web service calls.
- AWS Solution Architect Level certified (Architect, Developer, SysOps Administrator).
- Azure associate level certification.
- 5+ years of professional experience with MS SQL or similar RDBMS architecture.
- Comfortable presenting complex, technical topics in an actionable manner to senior leadership.
- Solution-oriented mindset and positive attitude.
- Expert knowledge of data modeling and data relationships.
- Knowledge of other ITSM systems, CMDBs, databases, and related platforms.
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