Director of Patient Access
3 weeks ago
The Director of Patient Access is responsible for supporting and directing the organization's strategic and goal planning functions for the Admissions Department. This role oversees the admitting flow and patient access to care function, ensuring effective communication between admitting, medical, nursing, clinical, business development, and operational teams.
Key Responsibilities:
Develop and supervise a team of Patient Access staff in Inpatient, Residential, and Outpatient services
Establish goals for the intake and admissions departments aligned with the organization's mission
Communicate goals to staff and develop methods of measuring goal achievement
Conduct regular meetings with individual staff and teams to review key performance indicators and implement performance improvement measures
Develop and maintain up-to-date policies and procedures
Recognize and develop top talent with a focus on succession planning and leadership development
Develop and oversee ongoing staff development programs
Ensure messaging amongst all staff is timely, consistent, and accurate
Embrace Salesforce as a tool to enhance reporting and analysis
Use Salesforce to distribute reports and create direction for dashboards needed for improved communication between departments and all levels of employees
Lead the team to embrace and improve based on data analysis and transparency
Generate reports as needed by members of the Executive Team and other functions
Requirements:
Minimum five years of managerial experience
Minimum ten years of experience working in a front-end department of a behavioral health organization
Bachelor's degree in Business Administration or an associated behavioral health science, or equivalent experience
Master's degree preferred
Must be fully vaccinated for COVID unless approved for a medical or religious exemption
About Rogers Behavioral Health:
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. We offer evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression, and other mood disorders, eating disorders, trauma, and PTSD. Our team is dedicated to providing exceptional care and support to our patients and their families.
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