Customer Experience Specialist

4 days ago


Louisville Kentucky, United States The Fresh Market Inc Full time
About the Position

We are seeking a highly motivated and customer-focused Personal Shopping Assistant to join our team at The Fresh Market Inc. As a Personal Shopping Assistant, you will play a critical role in ensuring that our guests receive exceptional service and have a seamless shopping experience.

Key Responsibilities
  • Provide Unparalleled Guest Service: Deliver outstanding customer service by greeting guests, answering questions, and resolving issues in a timely and professional manner.
  • Fulfill Guest Orders with 100% Accuracy: Carefully select and prepare guest orders, ensuring that all items are accurate and complete.
  • Assist with Order Collection and Payment: Collect payment from guests, process transactions, and provide receipts.
  • Consult with Guests: Engage with guests to understand their needs and preferences, and provide personalized recommendations to enhance their shopping experience.
  • Provide Assistance with Online Grocery Orders: Respond to guest inquiries, resolve issues, and provide support with online grocery orders.
Requirements
  • Guest Service Experience: Previous experience in a retail, grocery, or hospitality environment, with a focus on delivering exceptional guest service.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Availability: Ability to work a flexible schedule, including weekends, days, evenings, and holidays.
What We Offer
  • Competitive Compensation and Benefits: Competitive hourly rate, plus opportunities for advancement and professional growth.
  • Team-Oriented Environment: Collaborative and supportive team environment, with opportunities to learn and grow with a dynamic company.
  • Opportunities for Advancement: Opportunities for advancement and professional growth, with a focus on developing skills and expertise.


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