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Customer Experience Associate

2 months ago

Louisville Kentucky, United States Enterprise Holdings Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner, ensuring a positive first impression.
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, and other vendors.
  • Place outgoing calls for callback management and miscellaneous calls as assigned.
  • Assist in assessing the condition of rental vehicles upon return.
  • Notify management of any known customer problems or vehicle issues.
  • Continuously build knowledge and skills, pursuing on-the-job training and development opportunities, and any company-sponsored classroom training.
  • Perform miscellaneous and backup duties as assigned.
Requirements
  • Must be at least 18 years old.
  • High School Diploma or G.E.D. required.
  • Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI).
  • Able to work in a fast-paced environment and adapt to changing situations.
  • Able to work a variety of shifts, including evenings and weekends.
What We Offer
  • Paid time off.
  • Employee rental car discounts.
  • Retirement savings plan including 401(k) with matching profit sharing.
  • Health insurance.
  • Life insurance.
  • Dental insurance.
  • Vision insurance.
  • Training and development opportunities.