Customer Service Representative

1 day ago


Knoxville, Tennessee, United States Mountain Commerce Bancorp, Inc. Full time
About the Role

Mountain Commerce Bancorp, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking operations, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our banking products and services.

Key Responsibilities
  • Customer Service: Provide prompt and professional service to customers, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Transaction Processing: Handle customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and attention to detail.
  • Product Promotion: Promote our banking products and services to customers, identifying opportunities to cross-sell and upsell.
  • Branch Operations: Assist with branch operations, including opening and closing the safe deposit vault, conducting check verifications, and ordering currency for the vault.
  • Compliance: Maintain confidentiality and handle sensitive information with discretion, adhering to banking regulations and laws.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of banking experience preferred.
  • Skills: Excellent interpersonal, verbal, and telephone communication skills, good organizational skills, and ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and bonus potential.
  • Benefits: Medical, dental, vision, life, and disability insurance, vacation/sick/personal time, paid holidays, and 401(k) with company match.


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