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Employee Relations Specialist

2 months ago

Jersey City, New Jersey, United States The HR Source Full time
About The HR Source

We are a leading provider of human resources solutions, dedicated to helping organizations achieve their goals through effective employee relations.

Job Description

Job Summary

The Employee Relations Representative will play a critical role in supporting the agency's employee relations function, working under the direction of the Senior Employee Relations Executive.

Key Responsibilities

  • Provide assistance in employee relations related matters, including analyzing data, investigating and responding to internal and external complaints/inquiries.
  • Resolve medium to highly complex employee relations matters by conducting prompt, thorough fact finding and providing independent counseling and viable solutions to business leaders and employees.
  • Resolve performance issues that impact overall departmental performance.
  • Resolve business unit conduct and employee engagement issues.
  • Support the alternate placement process.
  • Deliver new HR change management initiatives, programs and processes.
  • Assist in the interpretation of human resources policies and procedures.
  • Maintain an electronic employee relations tracking system.
  • Special projects and other related duties as assigned.

Requirements

  • Bachelor's degree from an accredited college or university in Human Resources or related field.
  • A minimum of two years of progressive HR or employee/labor relations experience.
  • A minimum of two years of investigative experience.
  • Must be able to travel to other facilities.

Preferred Qualifications

  • Demonstrated ability to establish and maintain good working relationships and effectively interact with all levels of company staff and external parties.
  • Proven ability to mediate and facilitate conflict resolution across diverse clients in order to maximize organizational effectiveness.
  • Demonstrated strengths in listening, fact-finding, exploratory skills and problem solving.
  • Ability to uncover additional information in an effort to bring situations to resolution.
  • Must possess strong analytical skills to identify existing and potential issues and concerns, as well as the ability to exercise good judgment and arrive at sound conclusions.
  • Demonstrated ability to exercise independent judgement and discretion, as well as maintain confidentiality.
  • Demonstrated ability to coach and consult at various levels within the organization.
  • Excellent interpersonal, oral and written communication skills.
  • Demonstrated experience working effectively in a fast-paced environment and the ability to manage and prioritize multiple tasks.
  • Proficient in Microsoft Programs (Word, Excel, PowerPoint).
  • Knowledge of the PeopleSoft system.
  • Certification in Human Resources.
  • Working knowledge of Livelink.