Global Support Liaison

7 days ago


San Antonio, Texas, United States Global Evangelism Inc Full time
About the Role

We are looking for a dedicated Community Engagement Specialist to join our team at Global Evangelism Inc. The successful candidate will provide exceptional support to our community members, building positive relationships and ensuring a welcoming experience.

Duties
  1. Respond promptly to inquiries from community members via various channels.
  2. Welcome community members with warmth and professionalism, creating a positive atmosphere.
  3. Communicate effectively through inbound and outbound channels, addressing concerns with empathy and offering solutions that reflect our mission and policies.
  4. Assist with email responses, database management, and customer service correspondence as needed.
  5. Investigate and resolve issues by gathering relevant information and collaborating with appropriate departments.
Qualifications
  • High school diploma or equivalent required; minimum 1 year of customer service experience preferred.
  • Ability to process both inbound and outbound client calls.
  • Strong attention to detail and ability to interpret data and organize information.
  • Excellent active listening skills with the ability to connect with people from diverse backgrounds.
  • Proficient in using management software and other office applications (e.g., MS Office Suite).
  • Salary: $52,000 - $68,000 per year based on experience.


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