Customer Service Representative
1 week ago
We are seeking a highly motivated and detail-oriented Warehouse Customer Care Associate to join our team at The McAlear Group. As a key member of our warehouse operations team, you will be responsible for ensuring the smooth and efficient flow of goods and materials within our warehouse.
Key Responsibilities- Receiving and Processing
- Promptly and accurately receive, inspect, and verify incoming shipments and materials
- Examine shipments for damage, accuracy, and report discrepancies
- Inventory Management
- Record quantity of all incoming materials or items received or distributed via computer software
- Accurately place materials in designated storage areas in an orderly manner
- Equipment Operation and Maintenance
- Safely operate all necessary types of equipment to conduct warehouse operations
- Perform routine equipment maintenance and adhere to safety requirements
- Order Fulfillment
- Read customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed
- Complete file requisitions, work orders, or requests for materials, tools, or other stock items
- Warehouse Maintenance
- Ensure the warehouse is accessible and safe for salespeople and customer traffic
- Assemble customer orders from stock and place orders in the appropriate area
- Quality Control
- Weigh and count items for distribution within the warehouse to ensure conformance to company standards and order accuracy
- Administrative Tasks
- Complete requisition forms for order supplies from other departments
- Prepare parcels for mailing and perform other duties as assigned
- Education
- High school diploma or equivalent
- Physical Demands
- Ability to lift up to 50 pounds and stand for 8+ hours per day
- Ability to operate a forklift and have a clean driving record
- Skills and Abilities
- Basic math, counting, and reasoning skills
- Sufficient reading and writing ability to follow work order instructions and safety rules
- Ability to communicate effectively with senior management, inter-department personnel, and other warehouse employees
The McAlear Group offers a comprehensive benefits package, including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO. We are committed to providing a safe and inclusive work environment that supports the well-being of our employees.
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