Automotive Customer Service Representative
2 weeks ago
Automotive Customer Service Representative
At Biggerschevy, we are seeking a dedicated Customer Service Representative to become a vital part of our esteemed dealership team, contributing to both our success and your professional growth.
In this role, you will engage with customers throughout the entire vehicle service process, ensuring a seamless experience.
What We Provide for Our Customer Service Representatives:
- Complimentary Health Insurance (Dental and Medical)
- 401K Retirement Plan
- Paid Time Off
- Paid Holidays
- Competitive Compensation Structure
- Annual Salary Range of $40,000 to $95,000
Key Responsibilities:
- Welcome customers as they arrive for service.
- Conduct thorough vehicle inspections.
- Inform customers of necessary maintenance based on service menu and inspection results.
- Offer estimates for service completion times and costs.
- Keep customers informed about the status of their vehicle repairs.
- Facilitate the return of vehicles upon service completion.
Qualifications:
- High energy and enthusiasm throughout the workday.
- Friendly and approachable demeanor, especially when addressing customer concerns.
- Proven customer service skills and a successful sales background.
- Excellent interpersonal and communication skills, both in-person and over the phone.
- Ability to persuade and address customer objections effectively.
- Persistent, competitive spirit with a strong work ethic.
- Focused on meeting customer needs to enhance dealership and personal sales.
- Experience with GM or Mazda is advantageous.
- Familiarity with Reynolds systems is a plus.
We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
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