Destination Services Manager
4 days ago
We are seeking a highly skilled and experienced Destination Services Manager to join our team at Visit Seattle. This role will be responsible for providing exceptional convention services to our clients, ensuring a seamless and memorable experience for meeting and convention attendees.
Key Responsibilities- Provide expert convention services to definite in-house and convention center groups, acting as a liaison between our Visit Seattle partners and meeting planners, convention attendees, and visitors.
- Create customized "Seattle" experiences for our clients, driving positive economic impact for our partners and the city.
- Develop and maintain thorough knowledge of Seattle, King County, Washington State, and the Pacific Northwest region, identifying unique and impactful enhancements for groups.
- Communicate effectively with Visit Seattle partners, meeting planners, and convention attendees, ensuring seamless coordination and execution of events.
- Represent Visit Seattle at company and client-sponsored events, promoting our destination and services.
- Perform other related duties, special projects, and assignments as required.
- 2+ years of customer service and/or convention services experience in a hotel, DMO, convention and meeting facility, or destination management company.
- Experience in reporting project milestones and data to key stakeholders.
- Exceptional customer service skills and positive attitude on the phone, via email, and face-to-face.
- Highly organized with excellent attention to detail.
- Excellent customer-centric instincts.
- Curiosity and inquisitiveness to fully capture group history and future wants and needs.
- Able to identify and effectively resolve conflicts.
- Proven ability to work independently while effectively prioritizing multiple tasks.
- Comprehensive knowledge of Seattle, King County, Washington State, and the Pacific Northwest region preferred.
- Ability to work effectively and establish quick and meaningful relationships with internal and external groups.
- Demonstrated creativity, initiative, and self-motivation.
- Effective problem solver.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office products.
- Must be able to speak, read, write, and understand English, the primary language used in the office.
- Must be vaccinated against COVID-19.
We offer a comprehensive benefits package, including 15 days of Paid Time Off, 12 paid office holidays, and 1 Personal Holiday. We also provide 100% medical, dental, and vision coverage, as well as a company-provided ORCA card and subsidized parking in the Tower parking garage.
Work EnvironmentThe physical demands of this role include standing, walking, sitting, using hands to finger, handle, feel objects, tools, or controls, reaching with hands and arms, climbing stairs, balancing, stooping, kneeling, crouching, or crawling, talking or hearing, tasting or smelling. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
About UsVisit Seattle is a dynamic and inclusive organization that promotes the city of Seattle as a premier destination for travel and tourism. We are committed to creating a positive and respectful work environment that values diversity, equity, and inclusion. Our team is passionate about sharing the unique experiences and attractions of Seattle with visitors from around the world.
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