Customer Service Representative
2 days ago
This is a Temporary Part-Time (Seasonal) position, generally scheduled during summer and school/holiday breaks. The ideal candidate will be comfortable and confident in a sales and service environment, with excellent communication and interpersonal skills.
Key Responsibilities- Provide superior customer service experience during client interactions
- Ensure all clients are greeted immediately upon entering the branch office
- Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc.
- Equitably contribute to the branch attainment of sales and referral products goals by identifying and making referrals
- Assist clients in various aspects of their accounts, including account inquiries, account maintenance, account resolution, online and mobile products and services, and debit cards
- Adhere to all policy and procedures of the company
- Follow operational procedures to protect customers, bank assets, and bank security
- Accurately complete information on systems and forms to mitigate exposure while ensuring service delivery and quality
- High School Diploma or GED
- Comfortable and confident in a sales and service environment
- Excellent communication and interpersonal skills
- Computer knowledge, good typing skills, math skills, attention to detail, and good listening skills
- Work closely with and report to the Community Bank Manager
- Expected to work closely with branch staff, HQ employees, and others at Summit
- The employee will be expected to work with all employees to maintain the safety and security of the branch
Summit provides equal employment opportunities in all aspects of employment. All employment decisions are made without regard to race, color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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