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Installation Technician

2 months ago

Brandon, Mississippi, United States Vivint Full time
About the Role

Job Summary

Vivint, a leading smart home company, is seeking a skilled Installation Technician to join our team. As a key member of our team, you will be responsible for installing, servicing, and troubleshooting cutting-edge smart home technology in customer homes.

Key Responsibilities

  • Install and configure smart home systems, ensuring seamless integration and optimal performance.
  • Provide exceptional customer service, addressing customer inquiries and resolving technical issues in a timely and professional manner.
  • Conduct routine maintenance and inventory of company products and equipment, ensuring efficient operations and minimizing downtime.
  • Explain and provide detailed system capabilities and operational instructions to customers, ensuring they understand the full potential of their smart home systems.
  • Identify opportunities to upsell and cross-sell products and services, driving revenue growth and customer satisfaction.
  • Collaborate with colleagues to achieve team goals, sharing knowledge and best practices to enhance overall performance.

Requirements

  • Exceptional customer service skills, with the ability to communicate complex technical information in a clear and concise manner.
  • Experience in sales, field service, or a related technical field, with a strong understanding of smart home technology and its applications.
  • Ability to work independently, with a strong sense of self-motivation and a willingness to take initiative.
  • Valid driver's license and reliable transportation, with a strong commitment to safety and adherence to company policies.

Physical Demands

  • Lift and carry up to 45 pounds, with the ability to climb ladders up to 14 feet and work in confined spaces.
  • Stand for long periods, with the ability to bend, kneel, and crouch as needed.

What We Offer

  • A competitive compensation package, including piece rate pay and an unlimited commission plan.
  • Ongoing training and development opportunities, ensuring you stay up-to-date with the latest smart home technology and industry trends.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.