Veterinary Front Desk Associate
3 weeks ago
My Pet's Vet - Eastgate is seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.
Responsibilities- Provide warm and welcoming greetings to clients and their pets
- Answer and direct phone calls in a professional and timely manner
- Distinguish between routine and emergency cases, ensuring prompt attention to critical situations
- Schedule appointments and manage the daily schedule
- Process payments and handle client transactions
- Communicate effectively with clients and staff to ensure seamless service delivery
- Previous experience in the veterinary industry is required
- Excellent communication and interpersonal skills
- Motivation and passion for helping animals
- Experience with multi-line telephone systems
- Ability to work independently with minimal supervision
- Demonstrated empathy and compassion for clients and their pets
- Excellent problem-solving and conflict resolution skills
- Flexible scheduling to accommodate your needs
- Free wellness plans for your personal pets
- Employee training programs with completion bonuses
- Profit-sharing bonus opportunities
- Paid time off and holidays
- 401(k) plan with matching contributions
- Health, dental, and vision plans
- Short- and long-term disability plans
- Life, accident, and critical illness plans
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