Resource Coordinator

3 weeks ago


Sarasota, Florida, United States LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY Full time
Job Summary

We are seeking a highly organized and detail-oriented Resource Navigator to join our team at Lightshare Behavioral Wellness & Recovery. As a key member of our outpatient program, you will provide exceptional front desk and reception office support, ensuring a seamless experience for our clients and staff.

Key Responsibilities
  • Manage client scheduling and appointments, ensuring timely and accurate updates in our electronic health record system.
  • Provide exceptional customer service, responding to phone calls, emails, and in-person inquiries in a professional and courteous manner.
  • Collect and manage client co-payments, ensuring accurate reconciliation and adherence to agency procedures.
  • Assist clients with requests, relay messages, and schedule appointments, ensuring timely and effective communication.
  • Verify client insurance eligibility and update records as required, ensuring compliance with agency policies and regulations.
  • Collect, manage, and reconcile client fees, ensuring accurate and timely processing.
  • Maintain a high level of computer literacy, utilizing software programs such as Word and Excel to support daily tasks.
  • Adhere to Lightshare's Mission and Pillars, demonstrating compassion, acceptance, respect, empowerment, and stewardship in all interactions.
Requirements
  • High School diploma or GED required; front desk experience in a behavioral health or medical setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficient in software programs such as Word and Excel, with the ability to learn new systems and technologies.
  • Knowledge of electronic health record systems and insurance eligibility verification processes a plus.
What We Offer

Lightshare Behavioral Wellness & Recovery offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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