Voice Engineering Expert for Telecommunications Systems

5 days ago

Laurel, Maryland, United States Johns Hopkins Applied Physics Laboratory (APL) Full time
About the Role

We are seeking a highly skilled Senior Voice Engineer to join our team at Johns Hopkins Applied Physics Laboratory (APL). As a key member of our organization, you will play a crucial role in designing, implementing, and maintaining robust telephony solutions that power our enterprise communication infrastructure.

Job Summary
  • Provide technical expertise and engineering support for the design, deployment, and operational management of enterprise telephony systems.
  • Manage and maintain Cisco IP-based telephony architecture including UCCX servers, gateways, Unity VM, CUBEs, and related services like Jabber.
  • Configure, monitor, and manage call routing, SIP trunking, and trunk management to ensure optimal voice communications across the enterprise.
  • Collaborate with network, infrastructure, and operations teams to ensure seamless voice and data network integration.
  • Monitor the performance of telephony systems and implement improvements for security, scalability, and reliability.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
  • 7+ years experience with the design, deployment, and operational management of enterprise telephony systems.
  • In-depth understanding of Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, Jabber, CUBEs, and related systems.
  • Proficient in call routing, trunking, and SIP trunk management.
  • Experience conducting technical evaluations and feasibility studies on VoIP and network technologies to recommend and implement enterprise-level solutions.
  • Expertise in cloud telephony solutions and experience managing the migration of on-premise systems to cloud-based platforms.
  • Skilled in designing, testing, and deploying call center technologies to meet business requirements and enhance operational efficiency.
  • Solid understanding of OSI layers 1, 2, and 3, with a focus on layer 2 and 3 network protocols.
  • Able to obtain a Secret security clearance.
Preferred Qualifications
  • Experience with collaboration tools like Zoom, Microsoft Teams, Cisco WebEx, or equivalent.
  • Familiarity with AI-powered tools for collaboration, such as voice transcription, virtual assistants, or speech analytics.
  • In-depth knowledge of E911 regulations, including compliance with Ray Baum's Act and Kari's Law.
Why APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space, and science challenges. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

Benefits
  • Estimated salary range: $90,000 - $330,000 annually
  • Generous benefits package, including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development.

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