Director of Retail Operations

1 day ago


Williamsport, Indiana, United States Farm Credit Mid-America Full time
Job Summary

The Director of Retail Operations is a key leadership role at Farm Credit Mid-America, responsible for overseeing the Retail Operations Team to deliver exceptional customer-centric financial services. This position requires a strong leader who can facilitate workflow and processes, drive consistency and work share, and achieve results through remote leadership of team members.

Key Responsibilities
  • Collaborate with leaders across the association to support the overall customer experience and sales delivery.
  • Define team operating standards and monitor internal procedures and processes while adhering to compliance and regulatory laws.
  • Lead and coach others, setting team direction, evaluating performance, and maintaining accountability in performance, compensation, and other employment decisions.
  • Establish and maintain a positive work environment that promotes continuous learning, development, recruitment, and retention of highly effective employees.
  • Conduct loan reviews and provide meaningful feedback to Regional Vice Presidents.
  • Represent and communicate the mission and values of Farm Credit Mid-America.

Requirements
  • Bachelor's Degree in agriculture, Business, or related field preferred.
  • 7-9 years professional experience in financial services, lending, customer support, or similar related field.
  • Demonstrated skills to lead a team of people.

Total Rewards and Benefits
Farm Credit Mid-America provides a competitive total rewards package to our team members, including an award-winning 401(k) Plan and Health and Financial wellness benefits. We are an equal opportunity employer and welcome applications from diverse candidates.

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