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Support Agent for North America
2 months ago
AnyDesk is driven by the vision that software innovation and global connectivity can enhance societal functions. Our platform technology aims to transform the internet experience.
Join us in revolutionizing software technology
What We Are Seeking:
We are in search of a dedicated, enthusiastic, and results-driven Customer Support Agent to become a vital part of our customer service team. In this position, you will serve as the primary contact for our esteemed customers, delivering exceptional support and creating outstanding customer experiences while also having the chance to contribute to revenue growth through your engagements. You will collaborate in an international setting to meet shared goals and objectives. This role is an excellent opportunity for individuals eager to embark on a career in Customer Support and who are committed to providing outstanding service. If you are proactive, detail-oriented, and thrive in a dynamic environment, we invite you to consider this opportunity.
- Professionally manage incoming customer calls, addressing inquiries, troubleshooting problems, and ensuring timely solutions.
- Guide customers in utilizing our products, services, and online platforms.
- Record customer interactions and feedback to foster continuous improvement.
- Share product information and advantages with potential customers, converting inquiries into sales and directing them to the appropriate department.
- Stay informed about product features, updates, and industry trends to provide accurate customer information.
- Work closely with sales and product teams to enhance product knowledge and effectively communicate value propositions.
- Maintain precise and current records of customer interactions, sales, and relevant metrics.
- Exceptional listening skills, logical reasoning, follow-through, a positive attitude, and outstanding communication abilities, both written and verbal.
- One year of experience in Customer Support or Sales roles is advantageous.
- Strong interpersonal skills with a focus on customer satisfaction.
- Familiarity with CRM systems.
- Ability to adapt and thrive in a fast-paced environment.
- Basic computer skills and proficiency in sales-related software.
- Excellent written and verbal communication skills in English are required; proficiency in additional languages is a plus.
- Experience with technology-related products is beneficial.
- Background in a similar industry.
- A positive attitude and eagerness to learn and adapt to evolving business needs.
- Flexible working hours.
- Opportunities for personal and professional growth.
- A fun, creative, and supportive team environment.
- Be part of a rapidly growing company with ample opportunities for advancement.
AnyDesk is an equal opportunity employer. We are committed to providing our employees with opportunities for growth, creating an enjoyable workplace, and enabling you to achieve the most innovative and exceptional results in your career. We value diversity and do not discriminate based on age, gender, sexual orientation, disability, marital status, religion, or ethnicity.
