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Director of Operations and Growth

2 months ago


San Francisco, California, United States Early Warning Services Full time
About the Role

We are seeking a highly experienced and skilled Director of Operations and Growth to join our team at Early Warning Services. As a key member of our leadership team, you will be responsible for overseeing all operational aspects of our business, including coordinating the end-to-end achievement of our growth plan and ownership of key operations functions.

Key Responsibilities
  • Work with the General Manager to outline business objectives and cascade the annual plan into monthly and quarterly operating plans with clear interim operational metrics and business results.
  • Set the growth metrics, target resource allocations, and project manage across the team to ensure key functions are aligned, including marketing, risk, technology, etc.
  • Build a culture of cross-functional collaboration as well as analytically driven progress tracking and business management; provide exceptional leadership in building and developing highly engaged, high-performance teams.
  • Run a weekly/monthly metrics-driven process to monitor ongoing business performance, respond to changes in business performance and rebalance resource allocation to ensure the business performs in line with the targets and expectations; adjust and realign the team's targets as the business grows.
  • Lead weekly/monthly forums with the functional teams (sales, product, marketing, technology, operations) to collaborate and improve key business outcomes.
  • Own the coordination of the business agenda with the working teams at participating financial institutions to drive business objectives, roadmap alignment, and thought leadership across functional groups, including product, design, marketing, customer support, etc.
  • Ensure that the team's work process and product are in line with our regulatory/compliance requirements; support the company's commitment to risk management and protect the integrity and confidentiality of systems and data.
  • Provide effective leadership in developing highly engaged, high-performance teams.
Requirements
  • Education and/or experience typically obtained through completion of a BA/BS degree; MBA preferred.
  • Experienced business unit leader with a general manager mindset with 10 or more years in management roles.
  • Demonstrated ability to manage business processes and priorities via operational and financial metrics; brings clear preferences and practices on analytical frameworks.
  • Experience working in regulated, consumer-facing financial services is a must; experience with payments and P2P payments is ideal.
  • Strong respected leader with strong working relationships with senior level counterparts at large financial institutions, and proven ability to influence outcomes with integrity and professionalism.
  • Demonstrated success developing and retaining highly engaged, high performing teams and aligning top talent to meet business objectives.
  • Prior experience working with acquisition/trial/repeat usage funnels in a cross-functional environment.
  • Direct experience with customer-facing operational and risk/compliance processes.
  • Experience working with merchants and other corporate customers.
  • Familiarity with designing and managing rules-driven payment networks.
  • Familiarity with risk management best practices in regulated financial institutions.
  • Background and drug screen.