Medical Equipment Delivery Specialist

1 week ago

Jacksonville, Florida, United States Rotech Healthcare Full time
Job Summary

We are seeking a dedicated Patient Service Technician to join our team at Rotech Healthcare. In this position, you will be responsible for delivering and setting up medical equipment at patient homes, educating patients and caregivers on the safe use and maintenance of the equipment, and ensuring timely and accurate delivery of medical supplies.

Essential Job Duties and Responsibilities
  • Adhere to company policies and procedures regarding the use of personal protective equipment and services.
  • Assist in resolving customer equipment problems under emergency conditions.
  • Assist with the implementation of quality improvement programs to meet company and JCAHO standards.
  • Assume on-call responsibilities during non-business hours in accordance with company policy.
  • Communicate any vehicle problems or conditions that may compromise the vehicle's safe operation to the supervisor.
  • Complete shipping papers when transporting hazardous materials in accordance with Rotech policy and procedures.
  • Complete written patient visit reports following setup and follow-up visits per company policy.
  • Deliver and educate patients on the safe use and maintenance of respiratory and home medical equipment in the home or office setting.
  • Develop and maintain a working knowledge of current home medical equipment products and services offered by the company, as well as all applicable governmental regulations.
  • Develop basic reimbursement knowledge and document all information completely.
  • Develop technical knowledge, as appropriate, of home medical equipment or respiratory products.
  • Maintain assigned company vehicles in a clean and safe working condition.
  • Maintain delivery activity databases.
  • Maintain home oxygen systems in patients' homes per company policy.
  • Manage territory to reach service goals and deliver equipment and oxygen as required in accordance with industry standards and applicable federal, state, and local governmental regulations.
  • Prepare and maintain written company records, including invoices, work orders, manifests, and logs.
  • Process all orders and required paperwork in a timely and accurate manner.
  • Report equipment hazards and/or product incidents as required in accordance with company policies.
  • Perform other duties as assigned.
Travel
  • Travel via company vehicle is required to patients' homes for set-ups and recurring deliveries.
Qualifications
  • Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable).
  • High school diploma or GED equivalent is required.
  • Experience with medical equipment is preferred.
  • One year of related work experience is preferred.
  • Medical terminology is preferred.
Skills and Competencies
  • Accurately perform simple mathematical calculations.
  • Effectively communicate in English, both orally and in writing.
  • Interpret a variety of communications, including verbal, non-verbal, written, listening, and visual.
  • Maintain confidentiality, discretion, and caution when handling sensitive information.
  • Multi-task and maintain attention to detail.
  • Self-motivation, organization, time-management, and deductive problem-solving skills.
  • Work independently and as part of a team.
Machines, Equipment, and Technical Abilities
  • Email transmission and communication.
  • Internet navigation and research.
  • Microsoft applications, including Outlook, Word, and Excel.
  • Office equipment, including fax machines, copiers, printers, phones, and computers/tablets.
  • Mechanically inclined for the repair and troubleshooting of equipment.
  • Successfully demonstrates loading, unloading, and proper tie-down procedures as per company policy for transported cargo.
  • Understands the use of all applicable home respiratory equipment and supplies.
Physical Demands
  • Lift and carry office equipment at times.
  • Requires sitting, walking, standing, talking, and listening.
  • Requires close vision to small print on computers/tablets and paperwork.
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment.
  • Requires contact with patients and equipment with potential exposure to contagious pathogens.
  • Requires driving a company vehicle for the majority of the workday.
  • Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy and Medical Evaluation and Fit Testing Compliance in a timely manner. Annual recertification is required. Face must be clean-shaven to ensure N95 mask face-seal protection per OSHA guidelines.
Rotech Information
  • 401k.
  • Medical, dental, and vision.
  • Life insurance and disability.
  • Generous paid time off and paid holidays.
  • Employee discount program.
  • Employee recognition program.
  • Bonus and incentive opportunities.
  • Mileage reimbursement (when applicable).
  • Telephone reimbursement (when applicable).

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