Customer Service Representative

2 months ago


Santa Ana, California, United States Home Depot Full time

Job Summary:

As a Cashier at Home Depot, you will play a critical customer service role by providing customers with fast, friendly, accurate and safe service. You will process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. You will proactively seek product/project knowledge to provide customers with information and identify selling opportunities. You will follow all policies and procedures to ensure that shrink is minimized.

Key Responsibilities:

  • Process Checkout and/or Return transactions
  • Monitor and maintain the Self-Checkout area
  • Seek product/project knowledge to provide customers with information and identify selling opportunities
  • Follow all policies and procedures to ensure that shrink is minimized

Leadership Opportunities:

A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self Checkout, Returns, Customer Service, and Tool Rental. They will provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.

Requirements:

  • 1+ years of Cashier experience


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