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Client Success Specialist

2 months ago

Tennessee, United States BerniePortal Full time

Position: Client Success Specialist - Benefits Administration

We are looking for a driven and enthusiastic individual to become a part of the Alpine Team. In this role, you will be essential in supporting employees, employers, and brokers with the daily functions of our third-party administration services, while also contributing to the growth and evolution of our business processes. Your analytical and communication abilities will be vital in helping clients deepen their understanding of COBRA and pre-tax benefits.

Key Responsibilities:

  • Assist employers in the daily oversight of their pre-tax benefit programs, including managing contract implementations and renewals.
  • Facilitate implementation discussions for new employer partners to guarantee a seamless onboarding experience and comprehension of our offerings.
  • Respond to inquiries from a diverse clientele, including employees (end-users), employers, and brokers, providing timely and effective support.
  • Educate employee participants on how to understand and leverage their benefits for maximum value.
  • Collaborate with the finance team by coordinating operational tasks such as invoicing and accounts receivable to ensure financial accuracy and efficiency.
  • Engage in special projects as assigned, contributing to the ongoing enhancement and expansion of Alpine's services and operations.

Alpine Pre-tax Offerings Include:

  • COBRA
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Health Reimbursement Arrangements
  • Section 125/WRAP Documents
  • Commuter Benefits

Compensation and Benefits:

  • $28.00 / hour ($58,240 annualized)
  • Non-exempt status
  • Overtime eligibility based on business requirements
  • Comprehensive health and ancillary benefits
  • Employer-sponsored Life, Short-Term, and Long-Term Disability insurance
  • 401(k) plan with employer matching (eligibility after 3 months of employment)

Company Overview:

Alpine is a specialized third-party administrator focused on managing employee benefits and COBRA for small to mid-sized enterprises. As the exclusive third-party administrator for BerniePortal, our sister organization, Alpine plays a vital role in delivering a comprehensive Payroll/HR/Benefits system to employers across the nation.

Why Consider Alpine:

With BerniePortal, our sister company, experiencing significant growth, Alpine is also expanding. The individual selected for this position will encounter an exceptional career opportunity poised for continued development. While high expectations will be set, there is also the potential for substantial rewards.

Ideal Candidate Profile:

We are in search of a dedicated individual with strong organizational and communication skills. While experience in employee benefits is advantageous, it is not a prerequisite. We value a demonstrated eagerness to learn, resilience in overcoming challenges, and a commitment to making a meaningful contribution. This position offers avenues for professional development, personal growth, and valuable career experience.

Please note: This role requires full-time in-office presence and is not available for remote work.