Customer Service Representative
4 hours ago
We are seeking a highly skilled and personable Customer Service Representative to join our team at VCA Animal Hospitals.
About the Role
The Customer Service Representative will be the face of VCA, responsible for building and maintaining customer trust and confidence in our abilities. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports, and correspondence
- Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
Requirements
The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Prior experience in customer service or a related field is preferred.
What We Offer
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.
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