Alexander McQueen Store Manager

3 weeks ago

Las Vegas, Nevada, United States Alexander McQ Trading Full time
Job Description

Job Title: Store Manager

Company: Alexander McQ Trading

Key Responsibilities

Leading the Business:

  • Drive team to exceed financial targets and maximize sales performances, contributing to the success of the entire store
  • Propose and develop action plans, through careful analysis of store performance
  • Communicate with the team the company set KPI's and identify strategies to ensure performance standards are met
  • Represent the Company within the local market, identify opportunities to increase foot flow, attract new Clients, and build loyal relationships with the brand
  • Be present on the sales floor, ensuring highest standard of approach and service to Clients
  • Foster the omni channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients
  • Meet store operating budgets by monitoring store expenses
  • Provide effective product feedback based on store needs, and participate in the buying session when requested
  • Proactively follow current competitors and fashion trends, industry news and new innovations in technology

Client Development:

  • Place the client above all. Lead by example to create a welcoming environment and to ensure the Team strives to meet the Client's every need and request
  • Foster a client centric mindset developing and maintaining solid Client relationships and enforce meaningful after sales experiences to increase customer loyalty
  • Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients
  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events
  • Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting
  • Foster a strong private appointment culture among the team
  • Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client

Performance and Team Development:

  • Oversee annual review process for all store employees and set annual employee goals
  • Cascade relevant information from the business in an efficient way to ensure team alignment
  • Conduct monthly coaching sessions with team members to review performance and provide constructive, timely feedback
  • Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping
  • Ensure a consistent and branded onboarding experience for all new hires
  • Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service
  • Partner with Retail Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
  • Act as a strong staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment
  • Be a role model of House Code of Behaviors and ensure team abides by them
  • Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
  • Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures
  • Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Manager and Human Resource Manager to define the correct development processes
  • Ensure strong cooperation between front and back of house to guarantee efficient operations

Store Operations:

  • Adhere to and enforce all company policies and procedures
  • Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices
  • Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target
  • Oversee the processing of daily incoming and outbound merchandise requests and shipments
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
  • Support and maintain visual merchandising standards set by headquarters
  • Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters
  • Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures

Requirements:

  • You will be able to demonstrate the desired Alexander McQueen behaviors
  • Significant sales management experience in retail, luxury retail, or service-related industry
  • Proven ability to drive store performance
  • Commercial awareness and strong business acumen, including key retail performance indicators
  • Coaching and development skills
  • Strong analytical skills
  • Entrepreneurial spirit
  • Strong budget management experience
  • Strong verbal and written communication skills and excellent organizational skills
  • Being confident in public speaking and engaging with external stakeholder
  • Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working
  • Able to manage pressure and maintain a positive working environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Flexibility to work a retail schedule which will include evenings, weekends and holidays
  • Ability to effectively create, manage and adhere to deadlines
  • Ability to be mobile for extended periods of time
  • Passion for the Fashion Industry
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis

Equal Opportunities Employer:

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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