Tim Hortons Team Member Weekend Shifts

3 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

We are looking for a highly motivated and detail-oriented Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a key member of our team, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and welcoming environment. This is a great opportunity for someone who is passionate about providing outstanding customer experiences and working in a fast-paced environment.

Key Responsibilities:
  • Customer Service
    • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
    • Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
    • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
  • Restaurant Operations
    • Prepare all products accurately by following the order monitor.
    • Communicate showcase and product needs to ensure availability for customers.
    • Regularly monitor and record temperatures of required products.
  • Policies & Procedures
    • Follow all restaurant policies, procedures, and standards.
    • Practice proper hand washing techniques and adhere to sanitation guidelines.
  • Health & Safety
    • Work in compliance with occupational health and safety legislation.
    • Follow safe work practices and procedures.
    Estimated salary: $16-$20 per hour.


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