Customer Service Team Member

2 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Description

We are seeking a skilled and friendly Customer Service Team Member to join our Tim Hortons team at 5225 Sheridan Dr. in Williamsville, working evening shifts from 2pm-10pm. As a valued member of our team, your primary responsibility will be to deliver exceptional guest experiences, ensuring that every customer interaction is positive and memorable.

Key Responsibilities:
  • Maintain a clean and inviting dining room, parking lot, and wear proper attire to create a welcoming atmosphere.
  • Evaluate and enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Promote excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
Additional Responsibilities:
  • Prepare all products accurately by following the order monitor.
  • Monitor and record temperatures of required products to ensure food safety.
  • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Requirements:
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.

Estimated Salary: $18.50 - $20.50 per hour

Tim Hortons offers a competitive salary range based on location, experience, and qualifications.



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