Customer Service Representative

4 days ago


Muncie, Indiana, United States THRIVE FEDERAL CREDIT UNION Full time

As a valued member of the Thrive Federal Credit Union team, you will play a vital role in providing exceptional member service to our valued customers. This part-time position is approximately 20-25 hours a week, allowing you to maintain a healthy work-life balance while making a meaningful impact in the community.

Key Responsibilities:

  • Welcome and establish relationships with members to provide outstanding customer service.
  • Exhibit great service behaviors and adhere to operational procedures and processes.
  • Process transactions accurately and efficiently, while educating members on products and services and creating referrals when opportunities arise.

Requirements:

  • Availability to work during business hours, Monday through Friday, and until noon on Saturday.
  • High school diploma or equivalent required.
  • Cash handling and member service experience strongly preferred.

Preferred Qualifications:

  • Previous experience in credit union or banking.
  • Excellent written and verbal communication skills, including professional grammar and demeanor.
  • PC and internet proficiency.
  • Strong organizational skills with attention to detail.
  • Ability to multi-task.

About Thrive Federal Credit Union:

We are a growing, successful credit union organization dedicated to providing exceptional member service and support. Our team environment is energetic and collaborative, and we are committed to helping our members achieve their financial goals.



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