Patient Services Director

4 days ago


Lake Charles, Louisiana, United States Sleep Disorder Center of Louisiana Full time
Job Title: Patient Services Manager

Overview

The Sleep Disorder Center of Louisiana is seeking a highly skilled Patient Services Manager to oversee the daily administrative functions of the practice. This role is pivotal in optimizing workflow and enhancing patient experiences.

Key Responsibilities
  • Daily Operations Management
    • Coordinate patient appointments to ensure efficient scheduling and minimize wait times.
    • Supervise reception activities and monitor exam room availability for timely care delivery.
  • Staff Supervision and Training
    • Recruit, train, and evaluate medical assistants and support staff.
    • Conduct performance evaluations to ensure high-quality care and efficiency.
  • Credentialing, Licensing, and Accreditation
    • Manage and maintain credentialing for healthcare providers, ensuring compliance with standards.
    • Work with insurance companies and regulatory agencies to expedite approvals.
    • Ensure the facility meets all licensing requirements and stays current with state and federal regulations.
    • Prepare for and facilitate accreditation.
  • Policy Implementation
    • Develop, update, and enforce policies to improve patient experiences and operational efficiency.
    • Ensure adherence to patient privacy and safety regulations.
  • Collaboration and Communication
    • Collaborate with clinical teams and physicians for seamless patient transitions and care continuity.
    • Facilitate interdisciplinary meetings for care planning and operational enhancement.
  • Patient Inquiries and Conflict Resolution
    • Address and resolve patient inquiries and complaints professionally.
    • Educate patients about services and procedures to enhance understanding and satisfaction.
  • Performance Monitoring
    • Track performance metrics and prepare reports for management review.
    • Recommend improvements in operational efficiency and patient care.

Requirements

  • A bachelor's degree in a related field is preferred.
  • Minimum of 3-5 years of experience in healthcare management or a leadership role.
  • Proven experience managing patient services or operations in a clinical setting.
  • Strong knowledge of sleep disorders and treatments (preferred).
  • Exceptional interpersonal and communication skills.
  • Proficient in electronic health records (EHR) and healthcare management software.
  • Strong organizational, multitasking, and problem-solving skills.
  • Understanding of healthcare regulations and compliance.
  • Financial acumen in budget management and resource allocation.

Compensation

Salary Range: $45,000 - $55,000 base salary with additional bonus opportunities.

The Sleep Disorder Center of Louisiana offers a dynamic work environment and opportunities for professional growth and development.



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