HVAC Dispatch Coordinator
5 days ago
As a Lead Dispatcher at Work With Your Handz, you will play a critical role in ensuring the smooth operation of our service department. You will be responsible for coordinating technicians, managing schedules, and delivering exceptional customer service.
Main Responsibilities:
- Dispatch HVAC service technicians efficiently, taking into account their skill levels, job priorities, and locations.
- Optimize routes and schedules to minimize travel time and maximize productivity.
- Stay vigilant and adapt schedules as needed to respond to emergencies or changes.
- Collaborate closely with the General Manager to drive revenue growth.
- Deliver clear job instructions to technicians and ensure timely closeout procedures.
- Construct accurate repair estimates and scrutinize invoices for accuracy.
- Proactively forecast workloads 2–3 days ahead, factoring in weather and demand.
Your Skills:
- At least 2 years of experience in HVAC dispatching.
- Proficiency in CRM platforms, preferably Service Titan.
- Exceptional communication skills, both written and verbal.
- Critical thinking and problem-solving abilities.
- A strong work ethic and ability to thrive under pressure.
Why Join Us?
Work With Your Handz offers a dynamic work environment, competitive pay, and opportunities for career advancement. Our team values collaboration, innovation, and customer satisfaction, making us an ideal choice for professionals looking to grow and succeed.
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