HVAC Dispatch Coordinator

5 days ago


Rising Sun, Maryland, United States Work With Your Handz Full time
About the Role

As a Lead Dispatcher at Work With Your Handz, you will play a critical role in ensuring the smooth operation of our service department. You will be responsible for coordinating technicians, managing schedules, and delivering exceptional customer service.

Main Responsibilities:

  • Dispatch HVAC service technicians efficiently, taking into account their skill levels, job priorities, and locations.
  • Optimize routes and schedules to minimize travel time and maximize productivity.
  • Stay vigilant and adapt schedules as needed to respond to emergencies or changes.
  • Collaborate closely with the General Manager to drive revenue growth.
  • Deliver clear job instructions to technicians and ensure timely closeout procedures.
  • Construct accurate repair estimates and scrutinize invoices for accuracy.
  • Proactively forecast workloads 2–3 days ahead, factoring in weather and demand.

Your Skills:

  • At least 2 years of experience in HVAC dispatching.
  • Proficiency in CRM platforms, preferably Service Titan.
  • Exceptional communication skills, both written and verbal.
  • Critical thinking and problem-solving abilities.
  • A strong work ethic and ability to thrive under pressure.

Why Join Us?

Work With Your Handz offers a dynamic work environment, competitive pay, and opportunities for career advancement. Our team values collaboration, innovation, and customer satisfaction, making us an ideal choice for professionals looking to grow and succeed.



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