Lead Service Scheduler
3 weeks ago
Work With Your Handz is recruiting a Lead Dispatcher to manage our service department's operations, coordinate technicians, and provide exceptional customer service. This role requires strong organizational skills, attention to detail, and effective communication.
Key Responsibilities:
- Dispatch technicians efficiently, balancing skill levels, job priorities, and locations.
- Streamline schedules and routes to reduce travel time and boost productivity.
- Anticipate and respond to emergencies or changes, adjusting schedules accordingly.
- Collaborate with the General Manager to achieve revenue goals and drive business growth.
- Prepare and deliver clear job instructions to technicians, ensuring timely closeout procedures.
- Develop accurate repair estimates and review invoices for accuracy.
- Forecast workloads 2–3 days ahead, considering weather and demand.
Requirements:
- Minimum of 2 years of experience in HVAC dispatching.
- Strong proficiency in CRM platforms (Service Titan experience preferred).
- Excellent written and verbal communication skills.
- Critical thinking and problem-solving abilities.
- A strong work ethic and ability to work under pressure.
About the Company:
Work With Your Handz is a reputable HVAC company with over 20 years of experience serving Maryland, Pennsylvania, and Delaware. We value our customers, employees, and community, offering competitive pay, excellent benefits, and opportunities for career advancement.
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