Retail Service Lead

1 month ago


Birmingham AL USA, United States Acosta Group Full time
Job Title: Retail Service Lead

At Acosta Group, we are seeking a highly motivated and detail-oriented Retail Service Lead to join our team. As a key member of our sales and marketing team, you will be responsible for representing our company and our clients by effectively leading and performing reset and remodel work.

Key Responsibilities:
  • Lead and execute reset and remodel work, including plan-o-gram implementation, new item placement, void corrections, and special merchandising activity.
  • Partner with store personnel to schedule and communicate reset work.
  • Read and follow plan-o-grams to complete reset work, with a working knowledge of merchandising and retail terminology.
  • Perform duties such as moving and cleaning shelves, displaying merchandise properly, placing shelf strips and attaching tags, checking date codes and plan-o-gram integrity, and processing packouts, restocks, and reorders as necessary.
  • Build effective working relationships with store personnel and co-workers to achieve and maintain merchandising excellence.
  • Report and discuss observations and issues with immediate Supervisor.
  • Effectively and accurately work with web-based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.
  • Prepare, process, submit, and manage documentation related to assigned reset work.
  • Perform job safely by demonstrating full awareness of surroundings, utilizing proper safety techniques and equipment use when necessary, and being proactive in alerting management to any unsafe act or condition to prevent injuries.
  • Understand and follow all Acosta policies and standard operating procedures.
Requirements:
  • At least 2 years of customer service experience preferred, with prior sales agent, retail, and reset responsibility experience preferred.
  • Strong demonstration of core competencies, including quality commitment, detail orientation, customer service, communication skills, and ability to work effectively in web-based applications.
  • Ability to lift and carry up to 60 pounds, work in cold environmental conditions, and operate a computer, calculator, telephone, and copier.
  • Valid driver's license and ability to drive in a car.

This is a full-time position that requires a strong attention to detail, excellent organizational skills, and the ability to build relationships with business partners. If you are a self-starter with a strong work ethic and a passion for sales and marketing, we encourage you to apply for this exciting opportunity.


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