Retail Sales Associate

2 weeks ago


Étreux, Hauts-de-France, United States Ascend Wellness Holdings Full time

We are looking to build a world-class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

About Us

Ascend Wellness Holdings is a leading provider of cannabis products and services. Our mission is to provide exceptional customer experiences and promote a culture of excellence within our organization.

Job Description

As a Dispensary Associate, you will play a critical role in delivering exceptional customer service while maintaining operational integrity and compliance throughout the store.

Key Responsibilities

  • Guide customers through sales transactions while offering advice and knowledge as needed or requested.
  • Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well-maintained.
  • Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick-up.
  • Promote a positive, customer-service-oriented work environment that is compliant with established policies and procedures.
  • Continuously develop product knowledge to offer customers the most up-to-date information and advice.
  • Respond to customer inquiries in-store, online, and over the phone.
  • Achieve team and individual performance goals.
  • Verify proper paperwork, documentation, and required identification for customers.
  • Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership.
  • Maintain a clean, organized, safe, and inviting store environment.
  • Complete store opening and closing checklists.

Requirements

  • Must be at least 21 years of age.
  • High school diploma or general education degree (GED).
  • Retail sales, hospitality, or QSR experience preferred.
  • Cannabis retail experience a plus.
  • Exceptional customer service skills.
  • Knowledge of basic computer skills.
  • Cannabis point-of-sale (POS) software a plus.
  • Positive attitude, team player, and strong work ethic.
  • Willingness to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures.
  • Must have excellent organization and time management skills.
  • Must be focused, pay close attention to detail, and able to internalize training and follow instructions.
  • Must be able to communicate clearly and effectively.

Benefits

Ascend Wellness Holdings offers a competitive benefits package, including flexible scheduling, a generous employee discount, and swag. The estimated salary for this position is $40,000 - $50,000 per year, depending on experience.



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