Optical Professional
3 weeks ago
Job Summary
We are seeking a highly skilled Licensed Optician to join our team at LensCrafters. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.
Key Responsibilities
- Welcome and engage with customers, setting clear expectations and providing personalized service
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results
- Act as a leader in optical acumen, staying up-to-date on the latest trends and technologies
- Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs
- Assist team members with complex product needs and prescriptions, providing expert guidance and support
- Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage
- Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations
- Multi-task, prioritize, and manage time effectively, achieving exceptional results on brand KPIs and competencies
- Maintain a clean, attractive, and organized store appearance, adhering to company policies and procedures
- Inform management of safety opportunities and demonstrate safe work practices
Requirements
- High School graduate or equivalent
- State licensure
- Optical dispensing experience
- Strong customer service skills, including communication, listening, and team building
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills, including the ability to use and carry an iPad/tablet
- Familiarity with POS, computers, and calculators
- Embracing new technology and change
Preferred Qualifications
- Previous customer service and retail experience
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