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Concierge Assistant

2 months ago

Arlington Heights, Illinois, United States Lutheran Life Communities Full time
Job Summary

We are seeking a skilled Concierge to provide exceptional customer service and create a welcoming atmosphere for residents and visitors at The Lutheran Home Skilled Nursing Community.

This part-time role involves serving as the first point of contact, offering assistance and information with warmth and empathy. You will efficiently manage inquiries, schedule appointments, and coordinate communication to ensure smooth operations and alleviate any concerns.

As a Concierge, you will play a crucial role in enhancing the overall experience, fostering a sense of comfort and security within the community.

Responsibilities
  • Provide exceptional customer service and create a welcoming atmosphere for residents and visitors
  • Manage inquiries, schedule appointments, and coordinate communication
  • Efficiently handle requests and concerns from residents, visitors, and staff
  • Collaborate with the team to ensure smooth operations and resolve any issues
  • Participate in ongoing training and professional development to enhance skills and knowledge
Requirements
  • High school diploma or general education degree (GED) or at least six months clerical experience and/or training
  • Must be able to comprehend and perform oral and written instructions and procedures
  • Possess intermediate personal computer skills and ability to utilize various software programs, including Microsoft Office Suite (Word, Excel, PowerPoint)
  • 3 years of customer service or reception experience required
Benefits
  • 403(b) Retirement Plan Participation
  • Holiday Pay for the Holidays Worked
  • 24/7 Chaplain Counseling
  • Team Member Assistance Program
  • Daily Pay
  • Anniversary Recognition Program

The Lutheran Home is an equal employment opportunity/affirmative action & veteran friendly employer.