Logistics Coordinator

3 days ago

Williston, North Dakota, United States Noble Casing Inc Full time
Job Summary

Noble Casing Inc is seeking a skilled Dispatcher to join our team. As a Dispatcher, you will be responsible for coordinating the movement of oil and water trucks to service assignments and ensuring effective communication with crews and field personnel.

Key Responsibilities
  • Receive and relay customer requests for services via telephone.
  • Dispatch drivers and crews to servicing assignments, taking into account factors such as trip length, freight requirements, and customer preferences.
  • Assign vehicles to drivers based on factors such as trip purpose, cargo requirements, and customer preferences.
  • Issue keys, record sheets, and credentials to drivers.
  • Record time of departure, destination, cargo, and expected time of return.
  • Follow up with drivers and crews to ensure successful and timely arrival, investigating any issues with overdue vehicles.
  • Direct driver activities via two-way radio.
  • Communicate with customers to expedite or locate missing, misrouted, delayed, or other issues.
  • Maintain records of mileage, fuel used, repairs made, and other expenses.
  • Establish service or delivery routes.
  • Prepare time reports and other records.
  • Communicate with customers regarding problems and outline available services.
  • Compute quantities of materials required and quote prices for services.
  • Refer customer inquiries regarding production problems or available services to sales personnel.
  • Compile list of available vehicles.
  • Issue equipment to drivers.
  • Assign helpers to drivers.
Requirements

To be successful in this role, you should possess the following skills and qualifications:

  • Job Knowledge: Competent in required job skills and knowledge, with the ability to learn and apply new skills.
  • Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully.
  • Customer Service: Manages difficult or emotional customer situations, responding promptly to customer needs.
  • Communications: Expresses ideas and thoughts verbally, exhibiting good listening and comprehension skills.
  • Cooperation: Exhibits tact and consideration, offering assistance and support to co-workers.
  • Adaptability: Adapts to changes in the work environment, managing competing demands and changing approach or method as needed.
  • Dependability: Follows instructions, responds to management direction, and takes responsibility for own actions.
  • Judgement: Displays willingness to make decisions, exhibiting sound and accurate judgment.
  • Quality: Demonstrates accuracy and thoroughness in work.
Qualifications

To perform this job successfully, you should have:

  • Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Intermediate computer knowledge and skills, including Microsoft Office Suite.
Compensation

Noble Casing Inc offers a competitive yearly salary for this position.

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