Senior Genesys Solutions Architect
2 days ago
Job Title: Senior Genesys Solutions Architect
Job Summary:
We are seeking a highly skilled Senior Genesys Solutions Architect to join our team at PTP. As a key member of our CX solutions team, you will be responsible for designing and delivering innovative Genesys-based solutions that meet our clients' needs.
Key Responsibilities:
- Facilitate JAD sessions with customers to gather requirements
- Define and document detailed business and technical requirements
- Design and architect CTI-based solutions to meet requirements
- Lead a team of engineers in implementation activities
- Expert hands-on experience with Genesys installation, configuration, and development
- Work closely with Project Managers to ensure on-time, quality delivery
- Assist sales team with customer meetings and technical presentations
- Mentor other technical team members
Requirements:
- At least 8 years of experience with Genesys Routing solutions
- Experience with Genesys Reporting, Genesys Voice Portal, Genesys SIP Server, and Genesys eServices
- Desired experience with Genesys iWD, Genesys Workforce Management, Genesys Desktop (iWS, WDE, and WWE), Genesys Interaction Recording, Genesys Rules System, and PBX to Genesys SIP Migration
- Proficiency in J2EE (Java, Servlets, JSP, EJB, JSF) and .NET (C#, ASP.NET, ADO.NET)
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