Relief Customer Service Representative Driver
3 days ago
**Job Summary**
The Relief Customer Service Representative is a key member of our team, responsible for providing exceptional customer service and ensuring the timely delivery of products to our clients. As a Relief CSR Driver, you will be the face of our company, interacting with customers and building strong relationships to drive sales growth and customer loyalty.
**Responsibilities**
- Safely operate a company step van to provide products and services to clients
- Verify daily preventative maintenance of vehicle and maintain proper operator documentation
- Manage daily route independently to ensure accurate and timely delivery of product
- Loads/unloads product per company policies, procedures, and guidelines
- Review invoices daily for complete and accurate information and make corrections as needed
- Meet sales goals and promotes overall route growth to enhance profitability
- Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts
- Assists the sales organization with the procurement of additional new business
- Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
- Monitor customer feedback and handle customer issues in a prompt and courteous manner
- Take responsibility for your personal safety and watch out for the safety of others
**Requirements**
- Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record
- Customer service experience with a wide variety of consistent customer contact
- Strong math and basic computer skills
- Demonstrated experience selling services/products and generating new business preferred
- Excellent customer service and verbal communication skills required
- Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns
**Working Environment**
This role requires working in a fast-paced environment, sometimes requiring irregular and long hours. You will be exposed to adverse and varying weather conditions, and must be able to lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
**Education and Certifications**
High school degree or equivalent and a valid driver's license are required.
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