Customer Service Representative

3 weeks ago


Glenside, Pennsylvania, United States Gerhard's Appliance Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerhard's Appliance.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage inbound and outbound calls, emails, and chats
  • Provide product information and answer customer questions
  • Collaborate with management teams to stay updated on products, services, and policies
  • Record customer information accurately and efficiently
Requirements:
  • 1-3 years of experience in a call center environment or steady customer service experience
  • Strong customer service and communication skills, both written and verbal
  • Reliable and punctual
  • High level of professionalism
  • Ability to work full time
  • Excellent problem-solving and de-escalating skills
What We Offer:

Gerhard's Appliance offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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