Chicago Lead Host
5 days ago
We are the creative minds behind Happy Camper, a restaurant group known for our art-inspired spaces, delicious food, and great vibes. Our brand is built on a strong company culture, and we're looking for a Lead Host to join our team.
Job Summary:The Lead Host will provide friendly and responsive service to create an exceptional experience for our guests. This includes welcoming and greeting guests upon arrival, managing the efficient and timely seating of guests, and representing our staff's first impression. A positive attitude and ability to work well under pressure are essential for this role.
Responsibilities:- Train and develop host employees to provide top-notch customer service
- Greet guests with a positive attitude and effectively communicate with them
- Manage wait lists and use OpenTable efficiently
- Provide guests with menus and answer initial questions
- Seat guests at tables or in designated waiting areas
- Assign guests to tables while maintaining table rotation
- Respond to complaints and help resolve them or involve a manager
- Answer phone calls, take reservations, and answer general inquiries
- Maintain a running knowledge of our food and beverage menu
- Acknowledge guests as they leave
- Maintain company culture
- Be available to fill in as needed to ensure the smooth operation of the restaurant
- Comply with health and food safety standards
- Restock floor and bathrooms as needed
- Maintain cleanliness in all areas of the host stand
- Minimum of 3 years in a host role
- High school diploma or equivalent preferred
- Ability to provide top-notch customer service in a fast-paced environment
- A positive attitude and ability to work well under pressure
- Ability to work in a standing position for long periods
- Ability to safely lift and maneuver trays of food
- Willingness to follow instructions and ask questions for clarification
- Ability to handle money accurately and operate a point-of-sale system
Ability to stand/walk a minimum of 8 hours, work in both warm and cool environments, and tolerate potential allergens.
Compensation:Hourly - $20-$25/hr based on experience
Benefits:Dependent on eligibility
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