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Host/Hostess - The Gwen Chicago
2 months ago
Responsibilities:
* Meet and greet guests as they arrive, offering a choice of seating and escorting them to their table.
* Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management.
* Maintain the proper set-up of the dining room.
* Receive records and make necessary arrangements for reservations and special functions in the restaurant.
* Comply with attendance rules and be available to work on a regular basis.
Qualifications:
* High school diploma or equivalent required, with a college degree preferred.
* Hotel experience is a plus.
* Considerable skill in using a calculator to prepare complex mathematical calculations without error.
* Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
* Ability to stand and move throughout the front office and continuously perform essential job functions with or without reasonable accommodations.
* Ability to access and accurately input information using a moderately complex computer system.
* Ability to observe and detect signs of emergency situations.
* Ability to establish and maintain effective working relationships with associates, customers, and patrons.
* Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits:
* Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
* Vision insurance programs through EyeMed.
* Vacation, Sick, and Holiday programs for time off.
* Pet insurance through the ASPCA.
* 401(k) Savings Plan with matching funds.
* Discounts through our 'YouDecide' and Hotel Room Discount programs.
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HEI Hotels and Resorts is an equal opportunity employer, committed to building a diverse and inclusive workplace.
We value U.S. military experience and invite all qualified military candidates to apply.
Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or other roles within our organization.
Let's work together to create unforgettable guest experiences at The Gwen Chicago"}
