Senior Department Manager
4 weeks ago
Job Summary: We are seeking a highly skilled Senior Department Manager to lead our Client Services Department.
Key Responsibilities:
* Supervise and manage the Client Services Department to ensure timely response and satisfaction to both internal and external customers.
* Ensure that clients are provided exceptional service by the assigned employees and maintain a positive and proactive solution-oriented department.
* Oversee the flow of communication between clients and the company to ensure it is fluid.
* Develop and implement strategies to improve customer satisfaction and retention.
Requirements:
* Proven track record of successful people management in a technical environment.
* Transportation/logistics experience required.
* Strong diplomatic delegation skills and ability to balance large volumes of open projects.
* Highly adaptable to rapidly changing situations and priorities.
Preferred Qualifications:
* Project management experience.
* High sense of urgency and ability to figure out semi-complex tasks on the fly in client situations.
* Strong diplomatic/professional written and verbal communication skills.
How to Apply:
If you are a motivated and experienced leader looking to take on a new challenge, please submit your resume and a work application to phinton@ticominc.com.
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