Treatment Coordinator

2 days ago


Menomonee Falls, Wisconsin, United States Orthodontic Experts Ltd Full time
About Orthodontic Experts Ltd

We are a leading provider of orthodontic care, dedicated to delivering exceptional patient experiences and outstanding clinical results. Our team is passionate about making a positive impact on the lives of our patients, and we are seeking a skilled Treatment Coordinator to join our team.

Job Summary

The Treatment Coordinator will play a vital role in supporting our patients throughout their orthodontic journey. This includes communicating with patients and their families to ensure they understand their treatment plans and any changes that may occur. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced clinical environment.

Key Responsibilities
  • Consult with patients to understand their oral health history, concerns, and objectives.
  • Explain treatment plans, address patient concerns, and answer questions.
  • Assist patients in prioritizing treatment and establishing a plan for scheduling and payment arrangements.
  • Conduct financial consultations with new and existing patients.
  • Manage and maintain payment options and policies for patients.
  • Communicate with outside and third-party financing companies.
  • Track patient accounts receivable and outstanding balances.
  • Assist in practice collections protocol.
  • Introduce new patients to the practice.
  • Conduct treatment consultations.
  • Update TC Spreadsheet daily.
  • Conduct outbound calls to patients.
  • Greet and check patients in and out.
  • Participate in marketing events.
  • Cash handling.
  • Answer incoming calls.
Requirements
  • High school degree or GED equivalent.
  • 3 years of customer service experience.
  • 2 years of sales experience.
  • 1 year of treatment coordinating experience.
  • Knowledge of medical terms and practices.
  • Proficient in Microsoft Office Suite.
  • Excellent problem-solving and de-escalation skills.
  • Excellent written and verbal communication skills.
Working Hours/Location
  • Monday - Wednesday: 8:45am - 5:00pm.
  • Thursday - Friday: 6:45am - 3:00pm.
  • 2 Saturdays per month.
  • N81W15066 Appleton Ave, Menomonee Falls, WI 53051.
  • Travel availability to Hales Corners and Mount Pleasant.
  • Full-time.
  • Spanish preferred.
Benefits
  • Paid training.
  • Travel pay.
  • Clinical bonuses.
  • Paid time off.
  • Holiday pay.
  • Medical, dental, vision, and life insurance.
  • Accident insurance.
  • Short-term disability.
  • Long-term disability.
  • Employee assistance program.
  • Health savings account.
  • Dependent care account.
  • 401(k) and matching.
  • Pet insurance.
  • Tuition assistance program.
  • Identity theft protection.
  • MetLife Met Law legal insurance.
  • Transit reimbursement - commuter account.
  • Free and discounted orthodontic treatments.


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