Customer Service Manager

3 days ago


Auburn, Washington, United States Blankenship Equipment Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Blankenship Equipment Repair. As a key member of our service operations team, you will be responsible for managing the flow of service for our business-to-business equipment repair company.

The ideal candidate will have experience in process management, strong communication skills, and the ability to manage complex moving parts of a fast-paced service department with poise and urgency.

This role is perfect for an organized and detail-oriented individual who is able to multitask, prioritize tasks effectively, and meet deadlines.

Key Responsibilities:

  • Answer incoming phone calls from customers, vendors, and technicians.
  • Assess customer needs and gather relevant information.
  • Schedule service with customers, communicate ETA, and discuss contact/security/access details with technicians.
  • Manage equipment deliveries and pickups, and set up new clients in the system after approval.
  • Enter work orders into Corrigo WorkTrack and accurately enter data in the system.
  • Track parts and orders, and update in WorkTrack.
  • Take initiative to look up information and solve problems independently.

Requirements:

  • 2+ years' experience in a similar position managing processes required.
  • Project or process management experience required.
  • Strong communication proficiency both verbal and written.
  • Computer Proficiency in Word, Excel, Outlook.
  • Experience in WorkTrack and Quickbooks highly preferred.

Estimated Salary: $23-$25 per hour (DOE). Benefits include 40-hour vacation time, health insurance, and a company matching retirement program. We also offer profit sharing and opportunities for career growth and development.



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