Service Management Specialist

4 days ago


Auburn, Washington, United States Blankenship Equipment Full time

We are seeking an experienced Service Management Specialist to join our team at Blankenship Equipment. This role plays a critical part in ensuring the smooth operation of our equipment repair services.

About the Job

In this role, you will be responsible for coordinating the flow of service, managing complex processes, and providing excellent customer service. You will work closely with technicians, vendors, and customers to ensure timely and efficient service delivery.

The successful candidate will have a proven track record of process management, customer service, and communication skills. Experience with WorkTrack and QuickBooks is highly desirable.

We offer a competitive salary of $25-$27 per hour, depending on experience. Our benefits package includes 40 hours of vacation after six months, 80 hours after one year, with incremental annual increases up to four weeks. Health insurance is available after sixty days, with the company paying 75% of employee premiums and 55% of dependents' premiums.

Responsibilities:

  • Manage the flow of service, including scheduling and coordinating with technicians and vendors
  • Provide exceptional customer service, responding to customer inquiries and resolving issues promptly
  • Ensure accurate data entry in the system, maintaining up-to-date records of customer information and service history


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