Sales and Customer Advocate

3 weeks ago


Manchester, New Hampshire, United States Marcone HVAC Full time
Join Our Team

We are seeking a Customer Service Representative to join our Manchester, NH branch. This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer experiences.

About the Role

The successful candidate will work under general direction with minimal supervision and will be responsible for providing timely customer interaction, problem resolution, or escalation. Additionally, they will serve as an ambassador of the company in creating, supporting, and developing valued business relationships.

Responsibilities and Requirements

The key responsibilities of this role include:

Providing exceptional customer service through timely customer interaction, problem resolution, or escalation.Promptly responding to customer inquiries via phone, email, text, or fax with courtesy in a professional demeanor.Conducting personal interactions with customers representative of a company with strong, ethical standards.Supporting valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner.Qualifications

To be considered for this role, candidates must possess:

High School diploma or its GED equivalent and some college coursework.7+ years' experience with HVAC, plumbing, customer service, and related functions.Compensation and Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package that includes health care, 401(k) with company contribution, life insurance, short-term and long-term disability, HSA/FSA options, paid vacations, holidays, and personal time, employee assistance program, employee discounts, and much more.



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