Global Logistics Coordinator

4 weeks ago


Miami, Florida, United States C.H. Robinson Full time

Are you a detail-oriented and service-savvy problem-solver looking for a challenging role in logistics? As a Global Forwarding Agent at C.H. Robinson, you will be responsible for managing and operating the shipment lifecycle of global freight for our customers. You will work closely with customers from the start of the shipment process, providing swift resolutions to transportation and documentation problems. Our dynamic and industry-leading training program will equip you with the knowledge and skills to succeed in this role.

Responsibilities:

  • Understand and apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges.
  • Coordinate tasks on shipments to meet customer SOP requirements, including booking approvals, processing pre-alerts, governmental filings, and executing delivery.
  • Collaborate with international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution.
  • Build great relationships with customers, responding timely and following up on issue resolution.
  • Provide reporting and documentation support to internal and external customers.
  • Participate in customer business reviews.

Requirements:

  • High school degree or GED equivalent.
  • Minimum of 1 year of Global Forwarding experience.

Preferred Qualifications:

  • Values a diverse and inclusive work environment.
  • Proficient in Microsoft Office Suite of programs.
  • Excellent communication, prioritization, and multi-tasking skills.
  • Proven track record of strong customer service skills, interacting with customers and being client-focused.
  • Excellent follow-up with customers and the network.
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
  • High level of attention to detail.
  • Ability to work in a fast-paced and deadline-driven environment.

Why C.H. Robinson?

C.H. Robinson is a global logistics platform that solves logistics problems for companies across the globe and across industries. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years, using our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.



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