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Senior Technology Operations Leader
2 months ago
This senior leadership role is accountable for leading Citigroup Inc.'s Technology Production Operations organization. The Global Head of Production Operations manages multiple teams of senior professionals through other senior managers.
Key Responsibilities- Develops and executes comprehensive strategies for Production Operations across Operations and Technology, with applicability to country clusters and regulatory compliance.
- Provides input into strategic decisions affecting Technology and has authority to negotiate and make independent decisions on issues/activities with critical impact on company revenues, capital, or technology operations.
- Ensures managed areas are defining and implementing systems aligned with business strategy and goals.
- Engages and supports diverse activities requiring strategic vision and analysis.
- Applies a broad and comprehensive understanding in multiple functional areas and their underlying business principles.
- Understands how own function integrates within the overall organization to contribute to achieving business objectives.
- Provides evaluative judgement based on analysis of factual information in complicated, unique, and dynamic situations.
- Impacts the function by exercising control over sizable resources/budget, policy formulation, and planning.
- Influences and negotiates with senior leaders across functions.
- Communicates with external parties.
- Assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
- Leads a large team of practitioners with industry best practices, looking to continuously improve execution to exceed client expectations.
- Represents Citi IT Operations' performance at regulatory reviews.
- Ensures optimal people processes and procedures are in place to deliver operations.
- 15+ years of experience in multiple technology disciplines with extensive experience in business, functional, and people management.
- Budget management, Risk & Control management, influencing skills.
- Managerial Experience.
- Active industry relationships with Service Management organizations and leaders.
- Thought leader and creative thinker.
- Good human that works well with others.
Bachelor's/University Degree, Master's degree preferred.
