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Communications Center Specialist

1 month ago

Monroe, North Carolina, United States Novant Health Full time
Job Summary

We are seeking a highly skilled Communications Center Specialist to join our team at Novant Health. As a key member of our Public Safety program, you will be responsible for providing critical support to our security operations center, dispatching protective services, and monitoring radio traffic.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and team members, responding to routine reports, referral information, and emergency calls for assistance.
  • Work collaboratively with our Public Safety team to ensure a safe and secure environment for our patients, families, and communities.
  • Develop and maintain a thorough understanding of our Public Safety protocols, policies, and programs, including DPS and security operations.
  • Stay up-to-date with industry developments and best practices in public safety and security communications.
Requirements
  • High School Diploma or GED, required. Some college courses preferred.
  • Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, or related field.
  • Licensure/Certification: Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required.
  • Additional Skills: DPS, Security, law enforcement or military communications experience.
About Novant Health

At Novant Health, we are committed to delivering remarkable patient care and exceptional service. Our team members are part of an environment that fosters teamwork, engagement, and community involvement. We believe in leveraging diversity and inclusion to support quality care and strive to create a safe patient environment driven by the principles of First Do No Harm.

We are an equal opportunity employer and welcome applicants from all backgrounds. If you are passionate about public safety and security, and committed to delivering exceptional service, we encourage you to apply for this exciting opportunity.