Customer Experience Specialist

4 days ago


Scranton, Pennsylvania, United States Zales Full time

Company Overview: At Zales, we are committed to providing a superior shopping experience for our valued customers. Our team is dedicated to helping you find the perfect piece of jewelry.

Salary: The estimated annual salary for this position is $35,000-$45,000, depending on experience and performance.

Job Description: As a Sales Associate/Jewelry Consultant at Zales, your primary responsibility will be to engage customers in conversation to understand their needs and desires. You will also be responsible for presenting merchandise and sharing detailed information regarding features and benefits of products. Additionally, you will provide information regarding extended service plans and financing options.

Required Skills and Qualifications: To be successful in this role, you will need to have excellent communication and interpersonal skills. You should also be knowledgeable about jewelry and have the ability to provide excellent customer service.

Benefits: We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.



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