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Patient Care Coordinator II

2 months ago

Suwanee, Georgia, United States ICONMA Full time
Position Overview

The Patient Services Representative II serves as a vital link between our organization and the patients we serve. This role is essential in fostering a welcoming environment for individuals seeking healthcare services.

Key Responsibilities
  • Patient Interaction: Act as the primary point of contact for patients, ensuring a friendly and supportive atmosphere during their visits.
  • Specimen Collection: Skillfully collect blood samples from patients, adhering to established protocols to ensure quality and safety.
  • Trust Building: Establish a rapport with patients, effectively communicating procedures and ensuring their comfort throughout the process.
  • Leadership and Confidentiality: Exhibit leadership qualities while maintaining strict confidentiality and accuracy regarding patient information.
  • Task Management: Execute daily responsibilities with precision and timeliness under the guidance of the area supervisor.
  • Professional Environment: Uphold a safe and professional workspace, reflecting the values of our organization.
  • Specimen Processing: Confidently perform both forensic and clinical specimen collection and processing in accordance with established guidelines.
  • Verification: Ensure accuracy by verifying patient demographic information and confirming the labeling of specimens in the patient's presence.
  • Documentation: Maintain comprehensive records and documentation as required.
  • Organizational Commitment: Promote a positive image of our organization to patients, clients, and colleagues.