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Fulfillment Center Operations Leader

2 months ago

Stockton, California, United States Amazon Full time
Role Overview

Amazon Japan's fulfillment network is dedicated to delivering packages and joy to our customers every day. As we strive to be the most customer-centric company on Earth, we are seeking enthusiastic, customer-oriented individuals to join our team as an Operations Manager.

Key Responsibilities

In this role, you will oversee a specific functional area (Inbound/Outbound) within one of our Fulfillment Centers, managing the operational performance of your team to achieve business objectives. Your team will consist of several Sr. Area Managers and Area Managers who directly supervise 5-50 associates.

You will be tasked with developing annual operational plans with a budget in the billions of yen, ensuring effective execution throughout the year.

Essential Skills

We expect you to exhibit strong analytical and problem-solving abilities, alongside people management skills such as coaching and mentoring, to ensure that performance targets are met collectively. Building positive employee relations and reinforcing your team's leadership will be crucial.

Our fulfillment network is expanding with new Operations sites each year, offering numerous opportunities for your professional development. You will gain new insights and skills through cross-functional collaboration with team members from various backgrounds, ranging from part-time associates to Directors.

Career Advancement

We envision our Operations Managers evolving into Site Leaders or Senior Operations Managers, who will lead larger organizations and execute regional or network initiatives. Additionally, you will have the chance to explore a wide range of Amazon's Operations opportunities in Supply Chain and Transportation & Logistics.

Daily Responsibilities

As an Operations Manager, you will:

  • Lead Fulfillment Center operations, the core of Amazon's logistics business, and contribute innovative ideas to enhance customer service.
  • Ensure operational performance in terms of safety, quality, and cost efficiency.
  • Develop annual operational plans while managing costs through daily and weekly forecasts, responding to demand fluctuations, and collaborating with stakeholders, including third-party logistics.
  • Drive staffing planning, quality initiatives, process improvements, and other Change/Six Sigma initiatives to help your functional area and the Fulfillment Center meet and exceed business goals.
  • Support, mentor, and motivate your salaried and hourly workforce to foster productivity, high performance, diversity, and inclusivity.
  • Lead with empathy, create a fun work environment, and commit to the personal success of your team members.
  • Collaborate closely with other functions to achieve business goals, securing necessary resources for cross-functional projects and initiatives.
  • Report potential issues impacting multiple functional areas along with proposed solutions to senior management and relevant stakeholders.
  • Lead large-scale projects such as DEI and sustainability initiatives within a site or region, as well as significant events like Family Day and volunteering activities.
  • Proactively share best practices across all departments and shifts within the network.
Commitment to Diversity

Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Qualifications

Minimum Requirements:

  • Bachelor's degree or 3+ years of relevant work experience.
  • Proven ability to deliver results in cross-functional projects.
  • Experience in managing multiple tasks and KPIs.
  • Demonstrated experience in people management.
  • Business-level verbal and written communication skills in English or Japanese.

Preferred Qualifications:

  • Proven experience in the manufacturing or logistics industry.
  • Background in operations processes or general management.
  • Ability to think strategically and influence across all organizational levels.
  • Experience or knowledge in Six Sigma, lean methodologies, QC circles, or other analytical skills to identify and resolve complex problems.
  • MBA or Master's degree in Operations, Supply Chain/Logistics, or a related field.

This position will be based in a Fulfillment Center in Japan, with the base location negotiable upon request.